Time Warner and Motorola DVR Mute Problem

Motorola DCT6416I’ve got a Motorola DCT6416 HD DVR unit from Time Warner Cable (formerly Comcast) and I have a problem with it constantly muting itself. It makes me want to throw the damn thing out the window!

Luckily, I got the answer on how to get around the issue along with a couple other hints. Still, I must say that this Motorola box is a piece of crap compared to Tivo.

If you are experiencing an issue where a small MUTE is centered at the top of the screen on your TV, you are NOT going crazy. It’s the crappy Motorola DVR box muting it’s self. The real problem is that the remote comes programmed to work a TV and not the box. Brilliant right?

This often occurs when you leave your DVR powered off for a while and then turn it on. It will power on and record a show but when it turns itself on, the volume is muted on the cable box.

Here is how to reprogram your remote so you can unmute the DVR:

  1. Press the “Cable” button at the top of the remote to put it into Cable Box control mode.
  2. Press and hold the “Setup” button until the “Cable” button blinks twice.
  3. Enter code 994. The “Cable” button will blink twice.
  4. Press (do not hold) the “Setup” button.
  5. Enter code 00141.
  6. Press whatever button you want to map the mute function to.

Now, while you’re doing that how about making another change to improve your quality of life with this DVR? You can program your remote to give you a 30 second skip, perfect for jumping over those commercials:

  1. Press the “Cable” button at the top of the remote to put it into Cable Box control mode.
  2. Press and hold the “Setup” button until the “Cable” button blinks twice.
  3. Type in the code 994. The “Cable” button will blink twice.
  4. Press (do not hold) the “Setup” button.
  5. Type in the code 00173.
  6. Press whatever button you want to map the 30-second skip command to (I recommend one of the A,B,C buttons). The “Cable” button will blink twice if successful.

If this helped you out, or you have other related tips, please drop me a comment below to let me know.

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Article Written by
John P.

John P. is CEO of Livid Lobster and co-host of Geek Beat TV. You can also find him on Twitter, Facebook and Google+.


  1. Tommy says:

    John, thanks so much for the tip. This is my first experience with TWC, and I’m finding they have pretty crappy equiptment.

  2. Claudia says:

    I’m having the same trouble with sound. I can push the volume bottom in the remote and nothing happens… and my remote doesn’t have a setup bottom either. Can you help me? thx

  3. Hi there, just became aware of your blog through Google, and found that it’s truly informative. I’m going to watch out for brussels. I will appreciate if you continue this in future. Many people will be benefited from your writing. Cheers!

  4. Stephen says:

    Thanks. Just got a new remote and found both the programming functions I needed.

  5. Elle says:

    You rock! Thank you SO much!

  6. Robert says:

    You’re a savior. The single best advice on TWC remotes. I’ve come back to your site every time I have to get a new remote, and it always works like a charm.

  7. Jody Westin says:

    THANK YOU !!!!!!!
    You are a GENIUS!!!
    The Techs at Time Warner had no stinking clue what i was talking about. So I GOOGLED my issue, found your instructions and VIOLA it worked.


  8. April says:

    THANK YOU! This is going to make football games so much more efficient.

  9. LawDown says:

    I still don’t see any response to how to do these things if there is NO setup button on the Control. Help.

  10. Chad says:

    TWC delivered me a new box and now when I click “CBL” and then volume, it goes back to the “TV” and adjusts the TV volume. Our TV volume is at zero because our audio goes thru the stereo. Does anyone know how to sync the new cable box volume with our old remote? All other cable box functionality seems to be working.

  11. Chad says:

    I got a new box from TWC and had a similar issue yesterday. I called TWC and they had to “send a signal to the box” so it would start up the functionality and begin loading the guide data. Try that.

  12. beefy d says:

    wow, you solved my problem…you, sir are a king among men!

  13. joshspoon says:

    I set it then tried to change to another btn but now it just does 30 sec back now. Can you help

  14. Paul says:

    Legend! – Thankyou.

  15. jess says:

    Please help! I called TW today to fix my DVR while I was on the phone they had me change my Volume to Variable I am trying to put it back on Fixed bc the sound is better now when I put it on Fixed the Volume Button or mute Button on the remote or box does not work PLEASE help

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