I’ve got a Motorola DCT6416 HD DVR unit from Time Warner Cable (formerly Comcast) and I have a problem with it constantly muting itself. It makes me want to throw the damn thing out the window!
Luckily, I got the answer on how to get around the issue along with a couple other hints. Still, I must say that this Motorola box is a piece of crap compared to Tivo.
If you are experiencing an issue where a small MUTE is centered at the top of the screen on your TV, you are NOT going crazy. It’s the crappy Motorola DVR box muting it’s self. The real problem is that the remote comes programmed to work a TV and not the box. Brilliant right?
This often occurs when you leave your DVR powered off for a while and then turn it on. It will power on and record a show but when it turns itself on, the volume is muted on the cable box.
Here is how to reprogram your remote so you can unmute the DVR:
- Press the “Cable” button at the top of the remote to put it into Cable Box control mode.
- Press and hold the “Setup” button until the “Cable” button blinks twice.
- Enter code 994. The “Cable” button will blink twice.
- Press (do not hold) the “Setup” button.
- Enter code 00141.
- Press whatever button you want to map the mute function to.
Now, while you’re doing that how about making another change to improve your quality of life with this DVR? You can program your remote to give you a 30 second skip, perfect for jumping over those commercials:
- Press the “Cable” button at the top of the remote to put it into Cable Box control mode.
- Press and hold the “Setup” button until the “Cable” button blinks twice.
- Type in the code 994. The “Cable” button will blink twice.
- Press (do not hold) the “Setup” button.
- Type in the code 00173.
- Press whatever button you want to map the 30-second skip command to (I recommend one of the A,B,C buttons). The “Cable” button will blink twice if successful.
If this helped you out, or you have other related tips, please drop me a comment below to let me know.
Well at least you can get a DVR… I move from Cape Coral to Bonita Springs (23 miles) 6 months ago. I was a Timer Warner customer in the Cape, but the service in Bonita is Comcast. Long story short, I turned in my gear (3 dvr HD boxes) and went on down to Comcast only to find out they were out of DVR’s. That’s right.. Out… 6 months and counting… What do I get? “Please call us back on Wednesdays. That’s when we get our shipments in.†My wish today is that every single person that works for Comcast in SW Florida develops a rash on their nether regions…
So forgive me if I am less then sympathetic to your little mute problems. At least you can still record Hee Haw, and let’s be honest, do you really want to hear that audio?
Best regards,
j-
True dat.
Of course, I have to ask… isn’t there another freaking Comcast office within driving distance that you can go to an pick one up at???
John
Jimbeau,
I feel your pain. I’m in Cape Condo and now that Comcast is attempting to take over when I finally got a singal back my DVRs are constantly recording whatever chanel is on and won’t let me change them. & Of course the trouble numbers are just too overloaded to let me even pretend to wait…..
Look in the sky… It’s a satillite!
Clix
AMAZING!!! Thank you! I thought I was going to go crazy!!! This was EXTREMELY helpful. This was much easier than calling the retards at my cable company.
Thanks SOOOO much for posting this information.
I was so pissed last night. I hope this works!
I hate all of you.. :-)
I am now on a list for a DVR. Apparently, they will call when they come in. And oh yeah, I will be leaving an Annoy-a-tron in the local Comcast office if / when they call me to pick up my DVR.. Annoy-a-tron… Is there no place it can’t go….? (In Homer Simpson’s voice)
j-
Oh god… you kill me Jimbeau. ;-)
Mike – My pleasure. I remember the feeling you experienced last night very well. :-) I’m glad this little piece of info was useful to others…
John
I have the DCT3416 box (not the 6416). The fix worked perfectly for the 30-second skip, but not for the mute problem. Is there a different fix of the mute problem for the 3416 box?
Thank you, I thought I was going insane.