Everyone has been driven crazy by a poorly staffed call center, sitting behind a horrible Interactive Voice Response Unit (IVRU) while calling a service provider like the phone company, cable company, government office or technical support. Well, help has now arrived.
Paul English, the CTO of Kayak.com, decided to build a site to help people get through to a real human after one such frustrating call. The result is GetHuman.com.
He also took it one step further, developing a fair and comprehensive rating system based upon a set of 10 standards.
The GetHuman 500 includes instructions on how to reach a human for 500 of the largest companies and governmental offices people have to deal with regularly. There is also a user submitted database of many additional companies in the discussion forums.