It is another outage at hostway today the 22nd of Aug. Our sites rely on them to do business and we are totally stuck with no one to ask for help. None of their websites looks to be up. What are they upto now ?

Another outage for me as well…oh and no email message! Funny how they can send you junk to get more money but no outage notices. I had been recommending them as a “reliable” host. Not the best and not the worst….. I may have to re-evaluate my position.

Yes, Hostway are down again today and i get this email from support:

We are currently experiencing some peering problems with one of our network connectivity providers.
Our network engineers are currently working on the issue however we have no current estimated time of fix.

We can only apologise about the inconvenience this may be causing you and we expect a speedy resolution.
We appreciate your patience while we deal with this issue.

I have a number of sites with them and my clients get annoyed at me… have no control over this. Called our head office to talk to them but response is very poor… they cant even give a time estimate. The volume of business my clients have lost it un thinkable. Also I will loose creadibility.

Ahhhh

Well…looks like any form of customer support from Valueweb/Affinity/Gate is gone. They no longer answer their phones. The emails never get answered. And the outages keep coming. I dont get it. I’m STILL waiting for my block of IP’s to be routed from the move to Tampa. UNREAL.

Stay far away from Hostway. They have given up on customer service.

NOTE: Valueweb took down the support forum. Interesting isnt it? Guess they REALLY wanted to hide that 60 page thread about the Tampa move FIASCO.

Personally, I think hostway.com/domainpeople.com has steal my domain name from me. I have host my domain with them for 5 years, without any notification, one day, I just find the name is register by someone else under lease domainpeople(hostway’s child company).

I am going to sue hostway for their wrong behavior, and I am sure, I was not the victim alone. If anyone experience similar problem from them would you email me at yli_j@yahoo.com?

Thanks

Just writing to give an update. I had hundreds of websites hosted with Gate (affinity, valueweb, insert other names here) and it was just too much to move during the outage so we waited. 5 days later it came back on. I had allready lost 10+ customers. Lots of money gone. All Gate.com did for me was give me one free month. I cant move my sites off there fast enough. I’ve got most moved already. Only a handful remaining. I moved to Mosso.com. Everyone there has been Super friendly and nice. No Joke you can get through on the phone in UNDER 2 minutes. Valueweb takes (for dedicated support) over 20 MINUTES!!!

So for anyone reading this blog thinking about going with Valueweb , Affinity , Gate or even Hostway (all the same company) give yourself a break and find a real company that actually cares about it’s clients.

PS. Valueweb was so ashamed of their outage they removed their forum completely because of all the negative comments. HAHA.

PPS. Costco and Network Solutions both rely on Valueweb for hosting so dont use them either.

I am still receiving errors to this day. WORST WEB HOSTING COMPANY EVER! Have finally snapped and changed provider. Does nothing work properly nowadays or is everyone just out for your money??!! I am seriously p*ssed off with this company.

Hostway was once a very fantastic place to host a website. The management of this company, however, has lost touch with their customers needs. Management has started a downward spiral into the muck they created for them selves, and only time will tell if there is anything worth saving when the dog and pony show is done. Bigger is not better if you can’t scale your business to match the needs of your growing customer base. Hostways’ suport has gone from fantastic to non-existant in a very short period of time. If you take a piece of poop and copy it all over the US, Asia, and Europe, its still a pice of poop. Buyer beware, things will only get worse from here.

Looks like the above stories are coming to pass again as I type. No send or receive of my e-mail nor my website “available” – nor are any Valueweb, or Affinity sites available and their phones just ring off the hook… I would ask why they haven’t sent an e-mail, but I couldn’t receive it anyway! This is VERY disturbing!!

Does anyone HAVE their phone number(s). I have time to let it reing forever for the problems I have……no email…website(s) all down except one (odd that).

No other option left than to select another supplier

This is totally hopeless service.

Purely RUDE treatment of paying clients.

http://www.cheap-web-hosting-info.com/compare_plans.php

There are lots of other options.

My company’s site and all of my customer’s sites are down. No POP email either. No way to get through to tech support. These guys are a joke. Stay away from Hostway.

All three of my sites and POP email is down…no way to get in touch with them.

Anyone have any suggestions for a new hosting company?

this hosting service valueweb are they still in business. The timing can not be worse, 3 newspaper articles on our startup and our website is down, people must think that my company is a joke, while the problem is valueweb. Hope someday I get value from this web.

We have been totally down all afternoon too, way into this evening. NO way to contact them. This is seriously disconcerting–have they gone out of business???

I have a large web store with a few, oh, thousand items for sale. This is NOT OK.

We loved Valueweb back when it was…well…Valueweb. Used to be excellent customer service and very little down time. I think after this I’m going to have to move.

I guess I’m in the same boat as everyone else. Who’s leading the pack in reliable, affordable basic hosting services now?

Well I’m in the same boat too..found out about 5 hours ago. My site was up for me just two hours before that. I knew Valueweb had become Hostway in early May. But I never had problems until today!
the entrance page to my site was up for a few minutes about an hour ago and now it’s gone again. It kept coming up and disappearing.

I’m going to have to leave them after ten years!

Valueweb is down since hours, my site is down, no pop since hours and hours, this is incredible !!!!

I stumbled across this post while trying to figure out while my site & email weren’t working… this is the first outage that’s affected my business and the first I’ve been aware of… thanks for the reference to the refund site I’ll see what happens – this is really helpful because ALL of my clients are hosted by ValueWeb so a switch over will be a big task to undertake. But thanks for all the posts because now I have some serious considering to do.

I hear this has been happening for 16 hours so far

Are you kidding 16 hours – well thats what it seems like, they do have a recording that now says they should be up in 30 to 60 minutes by 2am EST, lets hope, and thankfully I’m in Honolulu so maybe this will all blow over before tomorrow morning or else we won’t have anywhere to report to!

I just got through at 11:15pm PST on 800-934-6788 to a recording made at 1am EST. It said they had network outages and expected to have it fixed in an hour or two. Along with the usual apologies…

I lost a day of business, it is nearly 3 PM here in South East Asia, still down !!! No pop no site….does someone has any news ?? I guess all emails to me aro going back to senders as if I am out of business….if any news pls…advise, thanks

My site just came back online :knock wood:. I’m on the east coast in the U.S.

Still, this put the fear of God in me. I can not afford to lose even one day’s worth of business. Since I know Hostway had a similar problem last year I don’t think I can trust them anymore. I’ve spent the past two hours looking at alternative hosts.

ONE of my site’s have come back out of 3. You better check that ANYTHING you uploaded into it for the past 4 weeks is there. Mine has come back with things missing, which oddly are things I uploaded or changed in the past 4 weeks. Also if you have any CGI That might have been compromised. Hostway emailed me back an hour ago after 9 hours, telling me now I have access. To something that seems was only backed up over a MONTH ago!!!