Comments on: Apple, That’s a Poor Way to Treat a Customer

By: mario arteaga

mario arteaga — Tue, 30 Sep 2008 18:00:34 +0000

i thought this was kinda funny cuz i read the article and rigt under it where your add is theres a ad for autoiphoneunlocker.com and its a iphone ad by google. i dont know thought it was ironic that that would pop up right under it :)

By: Grt

Grt — Sat, 16 Aug 2008 01:33:44 +0000

Wow. I apologize for that, John. I wasn’t aware of that (and I’m a mac fan boy XD). I can understand the whole “free for iPhone, $10 for iPod Touch” (since iPhone users pay a subscription) but not shipping with it? You’re right. That’s inexcusable.

By: John P.

John P. — Fri, 15 Aug 2008 22:22:49 +0000

Yes, I did. Because I have sucker written all over me apparently.

John

By: Goran Giertz

Goran Giertz — Fri, 15 Aug 2008 13:56:58 +0000

The gadgets are great, but they should come with a pre-installed current version software with a licence that permits free updates there after. I mean that’s the least they can do for you after paying that heavy price tag for the accessory.

And I thought Microsoft was the only company that’s that greedy. ;-)

By: Lisa Marie Mary

Lisa Marie Mary — Fri, 15 Aug 2008 00:47:07 +0000

That is majorly lame, I have to say! I’d definitely be pissed, too! So, tell us ….did you pay the 10 bux? ;)

By: John P.

John P. — Thu, 14 Aug 2008 18:24:16 +0000

Well, that is what I thought originally too. But then I actually called Apple and told them what happened, and they said, “Yeah, sorry.”

So just to be certain, I asked them the following question:

If I were to purchase an iPod Touch 32GB from you direct right now, would it come with the 2.0 software?

The answer was, “No.”

So, there is no excuse for that in my book.

John

By: Johnny

Johnny — Thu, 14 Aug 2008 15:44:18 +0000

U r not the only one :)

By: Grt

Grt — Wed, 13 Aug 2008 23:39:52 +0000

Wow. If you didn’t have the 2.0 software right out of the box, that’s not Apple’s fault! That specific iPod must have been on the shelf for a while. The 2.0 software was released in early- to mid-July!

By: Glen

Glen — Wed, 13 Aug 2008 23:30:36 +0000

I’m in the process of trying to decide whether or not to buy an ipod shuffle for the gym or go for one of the more expensive models. I don’t want anything too bulky so the shuffle is probably the preferred size. Then I might want the wrist strap thingy to put it in, or a decent set of headphones, etc. it’s all adding up to be more than what I originally planned. More research to be done I think.

By: Justin Carmony

Justin Carmony — Wed, 13 Aug 2008 17:05:41 +0000

I thought it was pretty crazy they were charging $10 for updating the iPod Touch to the 2.0 firmware. *Especially* since the update’s main purpose is to allow for users to buy programs in the App Store. Also, iPhone users got the update for free. I really think Apple sometimes just makes bonehead decision with the idea of “We’re apple, people will pay.” Eventually people will turn away from Apple if they keep this attitude up.

By: Jerry Thomas

Jerry Thomas — Wed, 13 Aug 2008 16:47:32 +0000

I’m a 20-year Mac user. I much prefer it to all the other platforms. But I’m not a cultist, and I’ve had some horrendous customer service nightmares with them.

Whatever mystique the company might have, remember that it’s still as venal and profit-oriented as any other corporation. Never forget that, even while admiring the products — which are often pretty slick. They’d better be, or I’d have given up on them long ago.

Charging for an upgrade right out of the box is quite an insult. I’d be miffed, too.