While everyone else is gushing about how much they love their little shiny black and silver iPad, I’m here to tell you the dark truth behind the iPad. Yeah, that’s right, this is the stuff Apple doesn’t want you to know!
So, I ordered a couple of iPads from the Apple store online like 15 minutes after they were announced as being available. I did this so I wouldn’t have to wait in line for one, and in case they sold out. Of course when I ordered them they had a notification that you could only buy two. Fine. They also said that they wouldn’t ship them until April 12. Fine.
Fast forward 5 days. Now the Apple store has, and I quote from a phone call, “A complete contingent…” of iPads in stock. So I’m thinking I’ll just go pick up a couple. So I go online to the Apple Store and try and cancel the order for the two I have there. But guess what! NO! YOU MAY NOT CANCEL!!!
Whoa! What’s going on here?
Ok, so I call customer service and the rather bitchy woman with an, “I’m better than you because I work the phones for Apple” attitude tells me that they won’t cancel the order because my iPads are “prepared for shipment”.
WHAT DOES THAT MEAN?
So, let me get this straight. They are purposely holding my iPads hostage in a warehouse somewhere, just waiting till April 12 to ship them – even while the devices have already been released into the wild and the stores are completely full of them? WTF Apple? Why are you sitting on the shipments to clients who paid for them a week ago?
Oh, but this gets so much better…
If you’re like me you might be thinking, “No problem, I’ll just go to the store and pick them up, and when these come in the mail I’ll return them!” NO! YOU WILL NOT! They’ve already considered your sneaky little plans, and when you go to the Apple store they are going to see that you already bought two and they are going to refuse to sell you any more!
Yep. You would have to use a different name, address and credit card!
But wait! There’s more!
You know how the only iPads that have been released at this point are the WiFi only models? And the ones that will use the AT&T 3G network are coming later? Well, I ordered two of the 3G ones also. It was a separate order a couple of days after the original order. And again, it said “Limit 2” – which I adhered to.
Yeah, well when I was logging in to try and cancel the other iPads so I could go pick them up locally I noticed that Apple canceled my order for the 3G models – without even notifying me! WOW! They get to cancel orders at will, but I can’t cancel one to go pick them up locally?
Of course I asked my special customer service lady about this and she said you can ONLY HAVE TWO of any combination of iPads, released or not! To which I responded, you need to make that more clear! And how about just not letting the order go through? It’s all of… oh, ONE database lookup!
Bottom line: Apple gets no points in my book for the iPad launch:
- If you’re going to launch in two batches and treat devices as if they are different because one has 3G and the other doesn’t, then don’t act like they are the same when it’s time to let customers order them.
- If you’ve already launched a product, don’t stack up customer orders in a warehouse for a week before releasing them. That is just stupid!
- If you’re going to hold products you let customers pre-order, then you have to allow them to cancel for Christ’s sake!
So, tell you what Apple. You can keep your stupid iPad. I mean, you didn’t even give it the iPhone 3G’s non-smudge screen, it’s got no SD card slot (unforgivable), you can’t pair a bluetooth mouse with it, and it’s actually difficult to hold.
Oh, and while I’m at it… what the hell is the deal with not allowing customers to bring a camera or camcorder into the Apple store, but then having employees taking photos and videos of us when we are in there!?! But that’s a whole other story…
UPDATE: 5 hours after publishing this article I got email notification that my iPads had just shipped from Apple’s warehouse! Now is that some sort of major coincidence? Or did someone over there take notice? Let me know if you pre-ordered an iPad and got notice of them shipping prior to the 12th as well.