March 6, 2007
Everyone has been driven crazy by a poorly staffed call center, sitting behind a horrible Interactive Voice Response Unit (IVRU) while calling a service provider like the phone company, cable company, government office or technical support. Well, help has now arrived. Paul English, the CTO of Kayak.com, decided to build a site to help people [...]
January 12, 2007
On October 8, 1993 CBS ran the following news article entitled A network called ‘Internet’. It’s fascinating to look back at the early days, and I recall them very well. In fact, by the time this video aired I had been online for years, and had even been selling PCs with modems and Internet connectivity [...]
