An Open Letter to Best Buy CTO, Robert Stephens

 

Robert,

I read an article today that referenced a comment you made at the Android Open conference. From what I am hearing you said something to the effect that you envision a day when the DVD section of Best Buy stores might be replaced with a section dedicated to Arduino development boards and homebrew electronics. That Best Buy, one of the largest retailers in the country might actually start selling easily accessible technology that allows the user to create and learn something. I must admit that when I think of Best Buy I think of camcorders, MP3 players, cell phones, tablets and TVs. And the over-simplified image that I have of the customer base is largely uninformed consumers who have little interest in how their devices work. I will be the first to tell you that this is my nerd bias and that while it may be right to some degree it is certainly not true of all of them. After all, I shop at Best Buy too.
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The Most Important Words in the English Language

5 most important words: I am proud of you!
4 most important words: What is your opinion?
3 most important words: If you please.
2 most important words: Thank you.
1 most important word: You.

50 Reasons Why We / It / They Can’t Change

If you ever work for me, and I hear one of the following excuses, you’re fired.

50 Reasons Why We / It / They Can’t Change

1. We’ve never done it before.
2. Nobody else has ever done it.
3. It has never been tried before.
4. We tried it before.
5. Another company/person tried it before.
6. We’ve been doing it this way for 25 years.
7. It won’t work in a small company.
8. It won’t work in a large company.
9. It won’t work in our company.
10. Why change — it’s working OK.
11. The boss will never buy it.
12. It needs further investigation.
13. Our competitors are not doing it.
14. It’s too much trouble to change.
15. Our company is different.
16. The ad department says it can’t be done.
17. Sales department says it can’t be done.
18. The service department won’t like it.
19. The janitor says it can’t be done.
20. It can’t be done.
21. We don’t have the money.
22. We don’t have the personnel.
23. We don’t have the equipment.
24. The union will scream.
25. It’s too visionary.
26. You can’t teach an old dog new tricks.
27. It’s too radical a change.
28. It’s beyond my responsibility.
29. It’s not my job.
30. We don’t have the time.
31. It will obsolete other procedures.
32. Customers won’t buy it.
33. It’s contrary to policy.
34. It will increase overhead.
35. The employees will never buy it.
36. It’s not our problem.
37. I don’t like it.
38. You’re right, but ….
39. We’re not ready for it.
40. It needs more thought.
41. Management won’t accept it.
42. We can’t take the chance.
43. We’d lose money on it.
44. It takes too long to pay out.
45. We’re doing all right as it is.
46. It needs committee study.
47. Competition won’t like it.
48. It needs sleeping on.
49. It won’t work in this department.
50. It’s impossible.

E.F. Borish
Product Manager
Milwaukee Gear Company
Product Engineering Magazine, July 20, 1959

I Take Issue with Mark Cuban’s Open Source Funding Plan

Mark Cuban pitched an idea over on his blog in which he offers to fund business plans for people, but only if:

  • People completely detail out their business plan in public.
  • The businesses must show a profit within 90 days.
  • You use the bank of Mark’s choice and allow him control over expenditures.

Unfortunately, I believe Mark is off base with this concept, and left the following comment over there on his blog. I doubt he’ll respond, but he did at least get people talking – even though he might have done more harm than good.
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