A couple of weeks ago I came across this article on The Consumerist written by an anonymous former Circuit City employee. Having had a friend who did time at CC, I will say that this seems like a very real article and I recommend that everyone give it a read.

It sheds light into the sales tactics employed by Circuit City, and you should also keep in mind that many of these are similar to all other consumer electronics (and other) stores. The moral of the story… information will set you free.

One other little note. Instead of simply asking you to take this anonymous guy’s word for it, I’ve provided substantiating links within the various points where available for more background reading. Hope it helps.
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I know there are quite a few regular HTMLHelp.com users that frequent the blog here, so I just wanted to provide an update on the unbelievably pathetic service we are currently receiving from ValueWeb, aka Hostway.

We were notified about a month ago via e-mail that ValueWeb intended to physically take our two servers and move them to another data center about two hours away. But they claimed:

“We plan to have the back up service back online by 8pm EDT on July 28th.”

As worrisome as this sounded, we decided to stick it out with them because they estimated that the outage would be 12-15 hours. The amount of time it would take to migrate to another provider would have been more than this, so I suppose it basically just wasn’t going to be a big enough deal to change.

Flash forward to this weekend, and it’s looking like maybe we should have jumped ship. HTMLHelp.com has been down for more than two days – going on three.
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Have you ever had difficulty trying to cancel an account with a service provider? Well Vincent Ferrari sure did, and frankly you aren’t going to believe what he went through.

Luckily he taped the call so he could share it with the rest of us!
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I got a call today from Abe’s of Maine that was quite disappointing. But let me start with a little background info…

At 1:30am on Tuesday morning (4/10/2007) I ordered a new $3,379 Canon XH A1 Prosumer Camcorder from Abes for two reasons.

1. First, I’ve purchased from them in the past (about 2.5 years ago) and things went OK, although the extremely high end Sony Receiver I bought from them ended up having problems and needing service I felt I couldn’t hold that against Abe’s.
2. Secondly they were offering the Camcorder for about $100 less than Amazon or NewEgg.

Now, the problem started today around 6:30pm CST when I’m shopping at a retail store and I get a call on my cell phone from a “customer service” (732-225-1777) representative from Abe’s “…just wanting to verify my shipping address”. He asks me if I’ve ever purchased from them before and when I say yes, he is surprised and “can’t find me in their system”. After he “verifies my address” he begins pressuring me to purchase all sorts of add ons. And remember, this is a three and a half THOUSAND dollar purchase.
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