Everyone has been driven crazy by a poorly staffed call center, sitting behind a horrible Interactive Voice Response Unit (IVRU) while calling a service provider like the phone company, cable company, government office or technical support. Well, help has now arrived.

Paul English, the CTO of Kayak.com, decided to build a site to help people get through to a real human after one such frustrating call. The result is GetHuman.com.
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Security conscious techies now have some additional evidence to illustrate the inherent risks posed from surfing the Internet unprotected.

According to this article at ARSTechnica, one in twenty-five search results across major search engines result in sites affiliated with spyware, viruses, excessive pop-up advertisements, and junk e-mail.

The study found that not only can regular links found by search engines be dangerous, the sponsored links that appear in prominent positions in the results pages can also be harmful. In fact, in the May study, sponsored links were more than twice as likely to be linked to malware than non-sponsored links (8.5 vs. 3.1 percent).

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