I recently found myself reading David Cowan’s personal blog as a result of researching my previous post on Dr. Dawkin’s letter to his daughter. As I perused his interesting site I found a post entitled “Net Neutrality is Politically Correct“.

If my interpretation is correct, David argues that the concept of Net Neutrality is misguided and will actually cause more harm than good. So, I thought I would take a few moments to issue a friendly, yet opposing view.
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Everyone has been driven crazy by a poorly staffed call center, sitting behind a horrible Interactive Voice Response Unit (IVRU) while calling a service provider like the phone company, cable company, government office or technical support. Well, help has now arrived.

Paul English, the CTO of Kayak.com, decided to build a site to help people get through to a real human after one such frustrating call. The result is GetHuman.com.
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It’s amazing how much communication costs. If I add up my cellular bills, Internet bills and home phone service we’re looking at $250 a month! $3,000 a year is more than the average income of a family in 90% of the countries on earth. That is simply criminal!

Luckily, ever since the advent of the Internet those costs have been plummeting, and I would expect them to continue dropping until it costs almost nothing to talk to anyone, anywhere. (When wi-fi Internet has the same coverage as cellular networks all calls will be free!) For now, however, I’ve put together this handy little guide to help decrease the various costs associate with making phone calls.
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