The attached recording demonstrates one method of negotiating lower rates with Sprint PCS - even while you are under a contract. I’ve heard anecdotal stories from others that similar tactics work with the other major US cellular carriers as well as cable providers, but I’m not aware of anyone else having actually recorded and supplied a methodology.

The reason for my call is obvious if you listen, but basically we were paying around $135 per month on average for two phones and we aren’t even heavy users. I saw lower cost rates online that include even more, so I called just to get my rates reduced.

There are a few general things to note and listen for during this recording (which has been slightly edited from the original to remove personal details and blank space). Read the rest of this entry »

Everyone has been driven crazy by a poorly staffed call center, sitting behind a horrible Interactive Voice Response Unit (IVRU) while calling a service provider like the phone company, cable company, government office or technical support. Well, help has now arrived.

Paul English, the CTO of Kayak.com, decided to build a site to help people get through to a real human after one such frustrating call. The result is GetHuman.com.
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It’s amazing how much communication costs. If I add up my cellular bills, Internet bills and home phone service we’re looking at $250 a month! $3,000 a year is more than the average income of a family in 90% of the countries on earth. That is simply criminal!

Luckily, ever since the advent of the Internet those costs have been plummeting, and I would expect them to continue dropping until it costs almost nothing to talk to anyone, anywhere. (When wi-fi Internet has the same coverage as cellular networks all calls will be free!) For now, however, I’ve put together this handy little guide to help decrease the various costs associate with making phone calls.
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There aren’t that many phones that inspire such a loyal following that an entire discussion forum gets dedicated to them. But the PPC-6700 is one such phone. The PPC6700 Users Forum is overflowing with information on hacking, using and generally getting the most out of this all-in-one Phone / PDA.

I’ve had a string of combo devices including the Treo 600 & 650, but nothing has ever come close to the usefulness of the PPC6700. Here are a few examples of how I use my phone on a day to day basis:
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