I recently found myself reading David Cowan’s personal blog as a result of researching my previous post on Dr. Dawkin’s letter to his daughter. As I perused his interesting site I found a post entitled “Net Neutrality is Politically Correct“.

If my interpretation is correct, David argues that the concept of Net Neutrality is misguided and will actually cause more harm than good. So, I thought I would take a few moments to issue a friendly, yet opposing view.
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Everyone has been driven crazy by a poorly staffed call center, sitting behind a horrible Interactive Voice Response Unit (IVRU) while calling a service provider like the phone company, cable company, government office or technical support. Well, help has now arrived.

Paul English, the CTO of Kayak.com, decided to build a site to help people get through to a real human after one such frustrating call. The result is GetHuman.com.
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I’ve got a Motorola DCT6416 HD DVR unit from Time Warner Cable (formerly Comcast) and I have a problem with it constantly muting itself. It makes me want to throw the damn thing out the window!

Luckily, I got the answer on how to get around the issue along with a couple other hints. Still, I must say that this Motorola box is a piece of crap compared to Tivo.
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