I’ve been an AT&T VoIP client for 5 years now via their CallVantage service. But they just sent us a letter in the mail telling us that they are going to discontinue the service. First of all, why didn’t they email it to us? Or drop a recorded message in our voice mail boxes? Anyway, I absolutely love their rationale…
As AT&T continually strives to deliver new and innovative products… AT&T will be discontinuing AT&T CallVantage service in 2009.
So, let me get this straight… In AT&T’s quest to deliver new and innovative products, they’ve decided to eliminate the internet based VoIP service which delivers flat rate calling, digital access to voice-mail, online capabilities to manage and change services, and instead offer “wireless from AT&T and traditional voice service”? Brilliant.
The letter they sent goes on to say:
To move your current AT&T CallVantage number to another AT&T service such as AT&T U-Verse Voice (VoIP) service… Contact AT&T…
What? Wait a minute. There is ANOTHER AT&T VoIP service? Well, fine, then why the hell don’t you just roll my CallVantage account into this U-Verse thing and NOT make me all upset and have to do work like “contacting AT&T”?
Well, maybe I’m just one of a very small number of clients they have on CallVantage, right? They really don’t care about us, because what’s maybe 200,000 users paying $30 per month each to AT&T? $6 million per month? HA! Fine, so if we all leave they could care less. Piss off!
But, if we do want to stay, our alternative is to contact AT&T to switch to U-verse. Ok, let me just find the number to call and waste my time taking care of that…. Where is that number? Where is …? WHAT?!?
They didn’t even give an F-ing number!!!