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2 Comments

  1. This was a great panel. The questions asked were very realistic and in-line with the line of thinking businesses go through when deciding whether to open this channel of communication with their customers. I’ve been through a couple startups and seen other companies who have been very successful because of how they communicate with their customer. One of the best examples was Matt’s take on Microsoft, where blogging changed their image from an evil, faceless corporation to people who are just like the rest of us.

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